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Frequently Asked Questions
Is there a minimum hire period?
The minimum hire period is 3 nights from September to May and 5 nights during June, July and August. To make a booking please contact us.
How much is the deposit to secure my dates?
A non-refundable deposit of £150.00 is required to secure your dates. A larger deposit is required for hire periods of more than two weeks. The balance payment of hire is due six weeks prior to rental.
What is the security deposit?
The security deposit (bond) is £750.00 for Fergal and Lance and £1000.00 for Amber. Payment will be taken prior to hire by card payment. This will be refunded on return of the hired van in the same condition that it was collected and on the basis that the terms of rental are met. A double bond will be taken for festival hire.
What are the driver requirements?
Drivers must be aged between 25 and 75 and have had a valid UK, EU (including Norway and Switzerland), Australian, New Zealand, USA or Canadian driving licence for a minimum of 3 years.
What documents are required to hire a camper?
We will need to see your driving licence along with Proof of Address dated within 3 months of rental. Our insurers will accept the following:
- Credit Card, Bank, Building Society or Credit Union Statement.
- Notification from Benefits Agency/Local Authority confirming your right to benefits.
- Council Tax Bill.
- HMRC document (PAYE Coding Notice/Self Assessment Statement/Statement of Account). We can’t accept P45 or P60 forms.
- Mortgage Statement from a recognised lender.
- Sky/Cable TV bills.
- Telephone bill for a landline. Sorry we can’t accept mobile phone bills.
- Utility bill, eg gas, electricity or water.
We will also require a DVLA Check Code from www.gov.uk/view-driving-licence prior to release (dated within 21 days of date of hire).
Is there a mileage limit?
The mileage limit is 150 miles per day. Extra mileage is chargeable at £0.50 per mile.
Is there a charge for an additional driver?
Additional drivers are charged at £25 per day.
What are the collection and return times?
We charge per night (just like a hotel). Our normal collection time is 14:00. Return time is 12:00.
Do you provide child car seats?
Sorry, we do not supply car seats. You are legally responsible for obtaining and using a child or baby seat.
Can I take the camper to a festival?
Yes. We love festivals too and our camper vans are great for a luxury festival experience! There is no extra hire charge for going to a festival however a double bond will be required. All of campers are tracked – should you attend any festival without prior permission you will forfeit a minimum of £250 of your bond.
Can I bring my pet?
Pets are by prior agreement for Fergal and Lance only, charged at £30 per rental period, unless agreed otherwise at time of booking, Please note that dog beds are not provided and as such you will need to bring one with you for your furry friend.
Can I smoke in the camper van?
Are your campers manual or automatic?
All of our current fleet are manual transmission.
Do I need to take out my own travel insurance?
Travel insurance is not included so you will need to take out your own policy.
What if I break down?
In the unlikely event of a break down every effort will be made to provide a similar vehicle. If you break down we have a roadside assistance policy with RAC, the details will be provided with the instruction manual at the time of hire. You should also contact us for assistance and advice in the event of break down.
Can I leave my car with you while I am on my trip?
Yes we have a parking space for one vehicle per hire.