Frequently Asked Questions
Is there a minimum hire period?
The minimum hire period is 3 nights from September to April and 5 nights during May, June, July and August. To make a booking and for further information please contact us.
How much is the deposit to secure my dates?
A non-refundable deposit of £150.00 is required to secure your dates and a larger deposit of 20% is required for hire periods of more than ten days. The balance payment of hire is due six weeks prior to rental followed by payment of security deposit (bond) which is due fourteen days prior to hire.
What is the security deposit?
The security deposit (bond) is £750.00 for Fergal, Stirling and Lance and £1000.00 for Amber. Payment is due fourteen days prior to hire by card payment and will be refunded on return of the hired van in the same condition that it was collected and on the basis that the terms of rental are met. A double bond will apply for festival hire with other terms and conditions as above.
What are the driver requirements?
Drivers must be aged between 22 and 75 and have had a valid UK, EU (including Norway and Switzerland), Australian, New Zealand, USA or Canadian driving licence for a minimum of 3 years. In addition, any driving endorsements, motor accidents and DVLA reportable conditions must be declared at the time of booking due to the requirements of our insurers.
What documents are required to hire a camper?
We will need to see your driving licence along with Proof of Address dated within 3 months of rental. Our insurers will accept the following:
- Credit Card, Bank, Building Society or Credit Union Statement.
- Notification from Benefits Agency/Local Authority confirming your right to benefits.
- Council Tax Bill.
- HMRC document (PAYE Coding Notice/Self Assessment Statement/Statement of Account). We can’t accept P45 or P60 forms.
- Mortgage Statement from a recognised lender.
- Sky/Cable TV bills.
- Telephone bill for a landline. Sorry we can’t accept mobile phone bills.
- Utility bill, eg gas, electricity or water.
In addition we will also require a DVLA Check Code from www.gov.uk/view-driving-licence prior to release (dated within 21 days of date of hire).
Is there a mileage limit?
The mileage limit is 150 miles per day. Extra mileage is chargeable at £0.50 per mile however we do offer pre-paid packages if you know you will definitely be exceeding your mileage limit. These can be arranged prior to hire by card payment and are non-refundable.
Is there a charge for an additional driver?
Additional drivers are charged at £25 per day.
What are the collection and return times?
We charge per night (just like a hotel). Our normal collection time is 12:00 and return is also by 12:00. It may be possible to arrange alternative times but these must be agreed in advance of hire because of our insurance requirements.
Do you provide child car seats?
Sorry, we do not supply car seats. You are legally responsible for obtaining and using a child or baby seat.
Can I take the camper to a festival?
Absolutely. We love festivals too and our camper vans are great for a luxury festival experience! There is no extra hire charge for going to a festival however a double bond will be required. All of campers are tracked – should you attend any festival without prior permission you will forfeit a minimum of £250 of your bond.
Can I bring my pet?
Dog friendly campervan hire options are available. Pets are by prior agreement for Fergal and Lance only and are charged at £30 per rental period, unless agreed otherwise at time of booking. Please note that dog beds are not provided and as such you will need to bring one with you for your furry friend.
Can I smoke in the camper van?
No! Smoking is not allowed in any of our campervans.
Are your campers manual or automatic?
Our current fleet are all manual transmission. However, we do have plans for a vehicle with automatic transmission in the future so please check back for updates.
Do I need to take out my own travel insurance?
Travel insurance is not included therefore you will need to take out your own policy.
What if I break down?
In the unlikely event of a breakdown we have a roadside assistance policy, the details will be provided with the instruction manual at the time of hire. First of all you should contact us for advice at the time of breakdown as we may be able to assist, secondly you should call the breakdown company and follow any instructions and advice given. Further to this it will be necessary to call us to advise us of the plan of action. If it is subsequently found that the vehicle cannot be fixed easily then every effort will be made to provide a similar vehicle.
Can I leave my car with you while I am on my trip?
Certainly. We have a parking space for one vehicle per hire.